At Adler Adventure Travel Pvt. Ltd, we are committed to safeguarding your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, protect, and share your information when you interact with our website and services. By using our services or website, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We collect personal information that you provide directly to us when engaging with our services, such as booking a trip, making inquiries, or subscribing to our newsletter. The types of personal information we collect include:
- Full name
- Contact details (email address, phone number)
- Payment and billing information
- Travel preferences and interests
- Passport and identification details (for international travel)
- Emergency contact information
2. How We Use Your Information
We use the personal information you provide for a range of purposes, including:
- Processing bookings and managing travel arrangements
- Providing customer support and responding to your inquiries
- Personalizing your travel experiences based on your preferences
- Sending you updates, confirmations, and important information regarding your trip
- Sharing promotional offers, newsletters, or marketing materials (only if you have opted in)
- Complying with legal obligations and ensuring the security of our services
Non-personal information, such as browsing data, is used to improve the functionality of our website, enhance user experience, and analyze trends.
3. Data Security and Protection
We prioritize the security of your personal data and take appropriate measures to protect it from unauthorized access, disclosure, alteration, or destruction. This includes using encryption and other advanced security technologies to safeguard your information. While we implement rigorous security practices, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:
- Service Providers: We work with trusted third-party service providers, such as hotels, airlines, and transportation companies, who require access to your information to facilitate bookings and travel services.
- Legal Compliance: We may disclose your personal information if required by law or in response to valid legal processes, such as subpoenas, court orders, or government regulations.
- Payment Processing: For payment transactions, we work with third-party payment processors who ensure the secure handling of your financial details.
All third-party providers we work with are required to protect your personal information and use it only for the purposes of delivering our services.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your browser that help us understand how users interact with our site, improve functionality, and tailor content to user preferences. You can manage cookie preferences in your browser settings, but disabling cookies may limit some features of our site.
6. Your Rights
You have the right to:
- Access and Update Your Information: You can request access to or correction of your personal information at any time.
- Request Deletion: You may request that we delete your personal information, subject to any legal obligations we must comply with.
- Opt Out of Communications: You can opt out of receiving marketing emails or newsletters by following the unsubscribe instructions included in those communications.
- Data Portability: You have the right to request a copy of your personal data in a structured, machine-readable format.
To exercise any of these rights, please contact us using the details provided in the “Contact Us” section below.
7. Third-Party Links
Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit before providing your personal information.
8. Changes to Our Privacy Policy
Adler Adventure Travel Pvt. Ltd reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or industry standards. We will notify you of any significant changes by posting the updated policy on our website, along with the date of revision. We recommend reviewing this page periodically to stay informed about how we protect your information.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us at:
Adler Adventure Travel Pvt. Ltd
Email: adler.adv.treks@gmail.com
Phone: +977 015389941
Address: Aadikavi Marg 577, Kathmandu 44600